WHAT FACTS CAN I REPORT?
You can report those facts that you consider may involve a breach of the legal regulations, the Code of Ethics or any internal regulations in force, such as:
- Conduct related to fraud and corruption.
- Conduct related to safety, health and hygiene at work.
- Discrimination and harassment in the workplace.
- Conduct relating to information security, data protection and securities markets.
- Anti-competitive practices.
- Conduct contrary to human rights or damage to the environment.
- Other possible criminal or administrative offenses.
MAIN FEATURES
- Confidenciality: We understand that confidentiality is essential to encourage people to come forward. We guarantee absolute confidentiality throughout the process and protect the identity of the whistleblower to the extent permitted by law. This includes the ability to report anonymously.
- Impartial investigation process: Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable laws. Throughout the entire process, the rights of the persons involved, the presumption of innocence, will be respected.
- Protection against retaliation: We do not tolerate any form of retaliation against bona fide whistleblowers. We reiterate our commitment to safeguarding the rights and integrity of those who report any wrongdoing. We will take appropriate disciplinary action against anyone who retaliates against a whistleblower.
- Resolution and follow-up: Once the investigation has been completed, we will take the necessary actions to address the identified problem and, where possible, take corrective measures to prevent future violations. In addition, we are committed to keeping the complainant informed of the progress and resolution of his or her complaint, whenever possible and permitted by law.
HOW DO I SEND A COMMUNICATION?
There are 2 options.
Using the app co-resol:
- Download the co-resol app, accepting notifications. It is free and available on the App Store and Google Play.
- Click on the 'Click' button and then enter the code:manvert
- Select the channel button.
- Write your message as detailed as possible. You can attach both images and documentation.
- Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
- Once you have completed these steps, you will receive a message acknowledging receipt of your click.
- The communication for the click tracking will be done through a secure chat (you can access it from the chat button on the home screen of the app) until the click is closed.
Using the webpage:
- Click on the 'Click' button and then enter the code:manvert
- Select the channel button.
- Write your message being as detailed as possible. You can attach both images and documentation.
- Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
- In this case, you will receive a unique identifier code and password that you must keep in order to maintain communication, through a secure chat, about the status of your click.
- Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, in the 'Access a previous click' button.
Important
This Ethical Channel is not an emergency service. This channel should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.
